Privacy Policy
Last updated: 30 September 2026
Somu Halwai ("Somu Halwai", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you visit, browse, place an order, or otherwise interact with our website.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit or make a purchase through www.somuhalwai.com (the "Website").
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
When you visit or use our Website, we may collect certain information about you.
Information you provide directly
When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our Website, we may collect information such as:
Full name
Billing address
Shipping/delivery address
Email address
Mobile/telephone number
Order details
Product preferences or information you voluntarily provide
Customer support or enquiry information
Payment-related information required to process your transaction
Payment card, banking or other financial information may be processed by our payment service providers. We may not directly store complete payment card information on our own systems.
Device and technical information
When you visit our Website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Time zone
Approximate location derived from technical information
Referring website or search source
Pages and products viewed
Date and time of your visit
Website interactions
Cookies and similar technologies
We refer to this information collectively as "Device Information."
2. How We Collect Device Information
We may collect Device Information using technologies such as:
Cookies
Cookies are small data files stored on your device that help websites remember information about your visit.
We may use cookies to:
Keep the Website functioning properly
Remember shopping-cart information
Maintain your shopping session
Understand how visitors use our Website
Improve Website performance
Measure marketing and advertising performance
Provide relevant advertising where applicable
You can manage or disable cookies through your browser settings. Some Website functions may not work properly if certain cookies are disabled.
Log files
Our systems may automatically record information such as:
IP address
Browser type
Internet service provider
Referring and exit pages
Date and time stamps
Pages visited
Device information
Pixels, tags and similar technologies
We may use pixels, tags, SDKs or similar technologies to understand how users interact with our Website and to measure the effectiveness of marketing campaigns.
3. Order Information
When you place or attempt to place an order through our Website, we may collect:
Name
Billing address
Shipping address
Email address
Mobile number
Products purchased
Order value
Transaction/order details
Payment status
Delivery information
Other information necessary to process and fulfil your order
We refer to this information as "Order Information."
4. How We Use Your Personal Information
We may use your personal information for the following purposes:
Order processing
To:
Process and fulfil your orders
Arrange payment processing
Arrange shipping and delivery
Send order confirmations
Send invoices
Provide order and delivery updates
Handle cancellations, returns, refunds and replacements
Provide customer support
Customer communication
We may use your contact information to:
Respond to your enquiries
Contact you regarding your order
Provide customer service
Communicate important information regarding our Website or services
Website improvement
We may use Device Information and Website usage information to:
Improve our Website
Understand customer behaviour
Improve navigation and user experience
Identify technical problems
Analyse Website performance
Improve products and services
Security and fraud prevention
We may process information to:
Detect suspicious transactions
Prevent fraud
Protect our Website and customers
Investigate security incidents
Protect our legal rights
Marketing and advertising
Where permitted and where you have provided the required consent, we may use your information to:
Send promotional communications
Inform you about new products
Inform you about offers and promotions
Measure advertising campaigns
Show relevant advertising on platforms such as Meta or Google
You may opt out of promotional communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.
5. Sharing Your Personal Information
We may share personal information with selected service providers and business partners where necessary to operate our Website and fulfil your requests.
These may include:
Shopify
Our online store is powered by Shopify. Shopify may process personal information as necessary to provide ecommerce infrastructure and related services.
Payment service providers
We may use third-party payment gateways to securely process payments.
Your payment information may be processed directly by the relevant payment provider according to its privacy policy and terms.
Shipping and delivery partners
We may share relevant information such as:
Name
Mobile number
Shipping address
Order information
with logistics and delivery providers so that your order can be delivered.
Analytics providers
If analytics tools such as Google Analytics are enabled on our Website, they may collect information about Website usage and interactions.
Marketing and advertising platforms
If we use advertising platforms such as Meta or Google, relevant information may be processed to measure advertising performance, create audiences where permitted, or deliver relevant advertising.
We only recommend retaining this section for platforms that are actually installed/configured on your Shopify store.
6. Legal and Regulatory Disclosures
We may disclose personal information where reasonably necessary to:
Comply with applicable laws and regulations
Respond to lawful requests from government authorities
Prevent fraud or illegal activity
Protect our customers, Website or business
Establish, exercise or defend legal claims
Enforce our Terms and Conditions or other policies
We do not sell your personal information as a commercial product.
7. Marketing and Behavioural Advertising
Where applicable, Somu Halwai may use advertising and marketing technologies provided by third parties.
These technologies may help us understand:
Which products users view
Which advertisements lead to Website visits
Which marketing campaigns generate orders
How users interact with our Website
Depending on the services enabled on our Website, these providers may include Meta and Google.
You can manage advertising preferences through the relevant platform and your device/browser settings.
If you receive promotional emails or messages from us, you can unsubscribe or opt out using the instructions provided in those communications.
8. Cookies and Your Choices
You may control cookies through your browser settings.
Depending on the type of cookie, disabling cookies may affect certain Website functionality, including:
Shopping cart functionality
Checkout
Login/session functionality
Personalised Website features
Where applicable, we may also provide cookie controls or consent-management options on the Website.
9. Do Not Track
Some browsers provide a "Do Not Track" feature.
Because there is currently no universally accepted technical standard for responding to Do Not Track signals, our Website may not respond to such signals in every situation.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Processing and fulfilling orders
Providing customer support
Maintaining business and transaction records
Complying with legal, tax and accounting requirements
Resolving disputes
Preventing fraud
Enforcing agreements
The applicable retention period may vary depending on the type of information and the purpose for which it is processed.
12. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
Request information about personal data we process about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Raise a complaint regarding the processing of your personal information
The Digital Personal Data Protection Act, 2023 provides rights and requirements concerning digital personal data, including consent withdrawal where consent is the basis of processing.
To exercise applicable rights, please contact us using the details provided in the Contact Us section below.
13. Withdrawal of Consent
Where we process your personal information based on consent, you may withdraw that consent, subject to applicable law.
Withdrawal of consent will not affect the lawfulness of processing that took place before withdrawal.
Please note that certain information may continue to be retained or processed where required or permitted by law, including information necessary for fulfilling an existing order or meeting legal and accounting obligations.
14. Children's Privacy
Our Website and products are intended for general consumers and are not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.
15. Third-Party Websites
Our Website may contain links to third-party websites, applications or services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. International Data Processing
Some of our technology, ecommerce, analytics, payment, marketing or service providers may process information from locations outside India.
Where applicable, such processing will be carried out subject to applicable law and the contractual or technical safeguards used by the relevant service provider.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our business
Changes to our Website
Changes to our services
Changes in technology
Changes to our data practices
Changes in applicable legal or regulatory requirements
When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to raise a privacy-related complaint, please contact us:
Somu Halwai
Website: www.somuhalwai.com
Email: namaste@somuhalwai.com
Phone: 9982199001
Business Address: