Shipping & Delivery Policy
At Somu Halwai, we carefully pack every order so that our traditional foods reach your kitchen safely and in good condition. This Shipping & Delivery Policy explains our order processing, delivery timelines, shipping charges, order tracking and delivery support for orders placed through the Somu Halwai website.
Shipping Across India
Somu Halwai currently offers delivery across India, subject to courier serviceability at the delivery address provided during checkout.
Delivery availability may vary by PIN code and may be affected by local courier coverage, weather conditions, public holidays or other circumstances outside our control.
Shipping Charges
Free shipping is available on orders above ₹999 across India.
For orders below ₹999, applicable shipping charges, if any, will be displayed during checkout before you complete your payment.
The final shipping charge shown at checkout is the amount applicable to your order and delivery address.
Delivery Timelines
| Delivery Option | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Delivery | 3–7 business days | Across India, subject to PIN code serviceability |
| Express Delivery | 1–3 business days | Available in select cities |
Delivery estimates are calculated from the date the order is dispatched and may vary depending on the destination, courier serviceability and other logistical conditions.
Express delivery is available only for eligible locations and products where the option is shown at checkout.
Order Processing & Dispatch
After you place an order, our team prepares and packs the products for dispatch.
Once your order has been handed over to the courier partner, tracking information will be shared with you through the contact details provided during checkout, where applicable.
Orders may be dispatched in separate shipments when products in the same order are processed or fulfilled separately.
Order Tracking
Once your order has been dispatched, you can use the tracking information provided by our courier partner to follow the shipment.
Please allow some time for the tracking information to become active after dispatch, as courier systems may take time to update the shipment status.
Delivery Address
Please make sure that your name, complete delivery address, PIN code and contact number are correct before placing your order.
Incorrect or incomplete address information may result in delivery delays, failed delivery attempts or the shipment being returned to the sender.
If you notice an error in your delivery address after placing an order, please contact Somu Halwai customer support as soon as possible. Address changes cannot always be guaranteed once an order has been dispatched.
Courier Delays
We work with logistics partners to deliver orders within the estimated delivery period. However, delivery may occasionally take longer because of circumstances such as extreme weather, public holidays, transport disruptions, operational issues, remote-area serviceability or other events beyond our reasonable control.
If your shipment is delayed, please use the tracking information provided to check the latest delivery status. You may also contact our customer support team for assistance.
Delivery Attempts
Our courier partner may contact you or attempt delivery using the contact details and address provided with your order.
Please ensure that someone is available to receive the shipment where possible. If delivery cannot be completed because the recipient is unavailable, the address is incorrect or the shipment cannot be accepted, additional delivery attempts or return-to-origin procedures may apply according to the courier partner's process.
Damaged, Incorrect or Missing Products
We take care to package our products securely before dispatch. Our products are packed using protective packaging, including bubble wrap and rigid boxes where appropriate.
If your order arrives damaged or you receive an incorrect product, please contact us within the applicable return window with your order details and clear photographs of the package and product.
Our current policy provides a 7-day return window for damaged or incorrect items, subject to verification and the applicable return conditions.
Please do not dispose of the damaged product or packaging until the issue has been reviewed by our support team.
For complete information about eligibility, evidence requirements, replacement or refund procedures, please refer to our Refund & Return Policy.
Food & Consumable Products
Somu Halwai sells food and consumable products. For hygiene and food-safety reasons, returns are handled according to the conditions described in our Refund & Return Policy.
Products that are damaged, incorrect or otherwise eligible under the applicable policy should be reported within the specified timeframe.
Shipping to Remote or Non-Serviceable Locations
Some PIN codes may have limited or temporary courier serviceability. If a delivery address is not serviceable, the applicable shipping option may not be available at checkout.
If a courier service becomes unavailable after an order has been placed, our support team may contact you regarding an alternative delivery arrangement where possible.
Shipping During Sales, Festivals & High-Order Periods
During major sales, festivals and periods of unusually high order volume, dispatch and delivery may take longer than the standard estimated delivery timeline.
Any special delivery information applicable to a promotional campaign or seasonal period will be communicated on the website or at checkout where applicable.
International Shipping
Our standard online shipping policy is currently intended for deliveries within India.
If international delivery becomes available for a particular product or destination, applicable shipping charges, customs duties, taxes and delivery conditions will be communicated separately before the order is confirmed.
Shipping Policy Updates
We may update this Shipping & Delivery Policy from time to time to reflect changes in our logistics partners, delivery services, shipping charges or operational processes.
The latest version of this policy will always be published on this page.
Need Help With Your Order?
If you have questions about shipping, delivery, tracking or a delivery-related issue, please contact the Somu Halwai customer support team through the contact details provided on our website.
When contacting us about an existing order, please keep your order number and registered contact details available so that we can assist you more efficiently.
Somu Halwai — Traditional Indian Foods, delivered to your kitchen.